Problem
A business answers customers in Telegram, WhatsApp, Viber, Instagram and its own site at once. Two operators keep six tabs open, and the customer who wrote in the quiet one waits until somebody remembers that tab exists.
Solution
One operator inbox behind six receivers plus a widget for your own site. The assistant answers from the workspace knowledge base and hands a thread to a person with the reason written down, instead of guessing silently. Every workspace keeps its own channels, knowledge base and operators.
How it is used
- 01The customer writes wherever they already are; the thread lands in one list.
- 02The assistant answers what it can and escalates the rest, with the reason attached.
- 03A lead goes straight to KeyCRM, NetHunt, Odoo, SalesDrive or Google Sheets — nobody retypes it.
Results
- Telegram, WhatsApp, Viber, Meta, email and telephony — six receivers, one thread list.
- Self-hosted: the conversations stay in our own database, not in a vendor cloud.
- Access
- Live, behind sign-in
- Kind
- Products
- Address
- chat.kossflow.com
Stack
- Next.js 16
- Supabase
- Qdrant
- Telegram / WhatsApp / Instagram
